Refund and Returns Policy
Although every measure is taken to ensure your product reaches you in a satisfactory condition, sometimes things can be damaged in transit.
We are happy to offer refunds for damaged or faulty items.
If you receive your package and it is damaged, or you find your goods are somehow faulty, please email us at [email protected] with your details. A picture of your concern would be extremely helpful.
Once we receive a picture of your faulty item we will replace it or refund it.
If you have received the wrong order please let us know as soon as it arrives and we will replace it.
Please choose your items carefully as for consumer safety, we do not offer returns, exchanges or refunds on our products outside the above circumstances because of potential for cross contamination and allergen controls.
You can cancel your membership subscription at any time from your Nourish & Thrive account, however all pre-paid membership fees are final and non-refundable. If you wish for us to manually cancel your membership, please note that we will need 14 days notice to do so.
Please ensure that you have correctly entered your name and address at the time of purchase. We are unable to change the address once your item has been fulfilled.
Nourish & Thrive cannot take responsibility for any missing items that have been incorrectly addressed by the customer.
If your order has not arrived within 5 working days in NZ (not including stat holidays or rural delivery) please phone your local NZ Couriers and quote the number on your tracking email. If they are unable to locate it please email us at [email protected]
The material provided on this website is for information purposes only. It is not intended to replace medical advice or be a treatment for any medical condition. We highly recommend consulting a health professional if you have any concerns about your health, are starting any health or nutritional related treatment, or for any questions you may have regarding your own medical condition.
Information and statements regarding Nourish & Thrive products have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
Information and related materials on this site are subject to change without notice. Whilst all reasonable steps have been taken to ensure the accuracy of information provided within this website, Nourish & Thrive makes no warranties or representations as to its accuracy, completeness or frequency that it is updated.
Although the Nourish & Thrive website may include links providing direct access to other Internet resources, including external web sites, Nourish & Thrive is not responsible for the accuracy or content of information contained in these sites.